Welcome to total listening and real transformation
Discover what 100% of your conversations can do for your business. With the power of advanced AI and Izo's expertise, it's simpler than ever.
Request a demo
Discover what 100% of your conversations can do for your business. With the power of advanced AI and Izo's expertise, it's simpler than ever.
Request a demo
Just a drop from the ocean. Decisions based on fragments, losing the full picture and crucial opportunities.
- Subjectivity: Evaluations that vary, eternal calibrations.
- Slowness: Insights that come late, when the time has passed.
The entire ocean at your disposal. He understands every interaction, every customer, every detail. No blind spots.
- Absolute Objectivity: AI analyzes with millimeter precision and total consistency.
- Astonishing Speed: It detects trends and problems in near real time. Act now.
Think about detecting a service crisis or cross-selling opportunity in hours, not weeks. Act with the agility that your business requires. Real-time decisions.
Imagine not having to choose what to listen to. Every call, every chat, every interaction analyzed. Without the budget being an impediment. Understanding the whole picture, at last. [quote: 80]
Think about detecting a service crisis or cross-selling opportunity in hours, not weeks. Act with the agility that your business requires. Real-time decisions.
Go beyond the “what” to understand the “why”. Discover emotions, efforts, hidden root causes. And to do it with stable criteria, day after day regardless of anything else.
Think about detecting a service crisis or cross-selling opportunity in hours, not weeks. Act with the agility that your business requires. Real-time decisions.
Audio or text, from wherever you want. Set up automatic uploads or upload them manually.
Our engine processes and analyzes each conversation depending on the model you choose: expert standard or tailored to you.
Access clear reports, dynamic dashboards and personalized alerts. Information ready to transform.
Understand the fundamentals of the experience: to respond effectively to customer needs. This is the essential foundation for creating memorable and meaningful experiences.
It allows us to know to what extent there are frictions in the general relationship, through the measurement of ease (or effort), allowing us to build experiences that go beyond the ordinary.
Identify significant themes, feelings, effort, emotions, silences. Connect the dots to reveal the full story.
The same rigorous criteria applied to every interaction, 24/7. Get stable, comparable, and reliable metrics over time.
Focused on customer interaction channels, Customer Effort and Experience Improvement, this analysis delves into user preferences, the type of interaction expected in each medium, the available support alternatives and the key areas to optimize the experience at each point of contact.
At Izo, we don't just give you a tool. We offer you the accumulated knowledge of thousands of projects and the expert consultancy to get the most out of every piece of information.
We parameterize AI with our unique know-how so that you get results that really make a difference. Because we understand your business and the challenges of Customer Experience like no one else.
Identify friction points and WOW moments to delight your customers.
Detect training needs and simplify processes for your agents.
It increases first-contact resolution (FCR), reduces costs and optimizes resources.
Discover sales opportunities, mitigate abandonment risks and make strategic decisions based on real data.
It's an advanced solution that uses Artificial Intelligence to analyze 100% of the conversations with your customers (calls, chats, emails), helping you to understand them deeply and improve your business.
Not at all! We've designed Interaction Intelligence to be intuitive and easy to use. In addition, you have our team of experts to accompany you.
You can analyze voice interactions (calls in mp3, wav) and text (chats, emails, surveys, etc.).
Safety is our priority. The Pro version is ISO 27001 certified. In addition, we are incorporating features such as the anonymizer to protect sensitive information.
We offer flexibility. You can upload files manually or set up automatic uploads from SFTP. We can explore other integrations based on your needs.
Once configured, insights can start to emerge in near real time. The impact on your KPIs will depend on the actions you implement, but we'll help you make it as fast as possible
We offer different plans and models to adapt to companies of different sizes. What's important is your willingness to listen to your customers.
Our unique combination of advanced AI, more than 25 years of experience in CX in Ibero-America, and a layer of expert consulting that helps you turn data into tangible results. We are not just software, we are your partners.
Transform your interactions, optimize your operation and take the customer experience to a level you didn't think possible.
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